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Universe maintains a full fledged Online Support Centre at its premises to ensure a flawless service to its clients. Dedicated hotlines are provided for the customers to access the Support centre 24x7. The contact nos. and physical information on the Support Centre, is as follows:
 

Support Centre  - Universe Technical Support Centre

24/7 Hot-line Services
Tel. : 4950500 /  4812113
Hotline : 805000
Help Desk : 4950555

Fax : 4813325
24 Hours Fax No : 4950550

Location
Universe Computers Co. Head Quarters
Building#79, Block 1, Street#78, Area 3 Shuwaikh Industrial Area, Kuwait

Postal Address  
P.O. Box 5099, 13051 Safat, Kuwait

Support Services 
Available 24 hours a day; 7 days a week
(For clients with maintenance support agreements)

Telephonic call back within one hour, for issues related to equipment configuration and software problem, if any.

Technical Team to resolve network related problem within 24 hours of placement of a service call.

Shipping of replacement part/s for defective items from vendor’s nearest European/US Stores, at the earliest.
 
SUPPORT

Support Levels

Tech Support

Online Support Centre

Web Ticketing

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