Specific Vendor Maintenance Support
Full maintenance support contracts for the following
vendors:
Cisco, Avaya, Fortinet, ININ, ARUBA, Juniper, Novotek,
Converged Access, CA, Bluecoat, Network Appliance and
Provision Networks
Universe
Professional Support Service
Type 1 24x7, 365 days a year service
- Telephone response & technical
assistance within 4 hrs
- On-site response (if required)
- Replacement of Hardware (if faulty)
Type 2 Normal office hours service
Sun to Thurs
- Telephone response & technical
assistance within 4 hrs
- On-site response (if required)
- Replacement of hardware (if faulty)
Type 3
Extended hours of service
Sun to Thurs
- Telephone response & technical
assistance within 4 hrs
- On-site response (if required)
- Replacement of Hardware (if faulty)
Tailored Solutions Resident Engineer, Developed SLA’s
Consultancy Services:
Information Security Management System, ISO 27001
Risk Assessment
Business Continuity Planning
Disaster Recovery Planning
Training
Network Design
Project Management
SUPPORT
Support Levels
Tech Support
Online Support Centre
Web Ticketing
Copyright 2007 Universe
Computers Co. K.S.C.C Inc All rights reserved
